Refund policy
Return & Refund Policy
Our Commitment At Coko Closet, your satisfaction is our priority. If something isn't right with your order, we're here to make it right.
Refund Eligibility You have 14 days after receiving your item to request a refund. To be eligible you must contact us within that window with your order number and proof of purchase.
Defective or Incorrect Items If you receive an item that is defective, damaged, or incorrect, please contact us immediately at info@cokocloset.com with:
- Your order number
- A clear photo of the item and the issue
Once verified we will issue a full refund or send a replacement at no cost to you. You do not need to return the item.
Non-Refundable Items The following items are not eligible for refunds:
- Swimwear and bodysuits (for hygiene reasons) unless defective or damaged upon arrival
- Sale items and gift cards
- Items returned without prior authorization
Exchanges We do not offer direct exchanges. If you would like a different size or color please contact us and we will do our best to accommodate you.
European Union — 14 Day Cooling Off Period If your order is shipped into the European Union you have the right to cancel or return your order within 14 days for any reason. Your item must be unworn, unused, with tags and in original packaging. Please contact us at info@cokocloset.com to initiate this process.
Refund Processing Once your refund is approved you will be notified by email. Refunds are processed within 10 business days back to your original payment method. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval please contact us at info@cokocloset.com.
Contact Us For any questions about your order please reach out to us at info@cokocloset.com. We respond within 1-2 business days.